Refund policy

REFUND & CANCELLATION POLICY

Effective date: July 1, 2026

This policy explains cancellations and refunds for orders placed with Veracyl ("Veracyl", "we", "us"). It reflects our order-then-verify model and applies together with our Terms of Service.

1. ORDER-THEN-VERIFY: HOLDS AND PRE-DISPATCH CANCELLATION

1.1. Every order is held pending Verification of your research credentials before dispatch. No Product is shipped until Verification is successful.
1.2. If your order cannot be verified, if you do not supply requested documentation within 7 days, or if we otherwise decline the order, we will cancel the order and refund the full amount paid, including any shipping charges collected.
1.3. You may request cancellation of an order at any time before dispatch by emailing connect@veracyl.com with your order number. Pre-dispatch cancellations are refunded in full.
1.4. We may cancel an order before dispatch for reasons including failed Verification, pricing or listing errors, suspected prohibited use, stock unavailability, payment issues, or legal or regulatory constraints. Full refund of amounts paid applies to such cancellations for undelivered Products.

2. PASSING OF RISK; POST-DISPATCH RETURNS

2.1. Title and risk in the Products pass to the Buyer on delivery.
2.2. Because Products are research compounds whose identity, purity, and integrity cannot be assured once they leave our custody, Products are non-returnable and non-refundable once dispatched, except as stated in Section 3 or as required by law. This is a safety, integrity, and contamination-control measure.

3. DAMAGED, DEFECTIVE, OR INCORRECT SHIPMENTS

3.1. If your shipment arrives damaged, if a Product is defective in identity or specification against its batch Certificate of Analysis, or if you received the wrong item, notify us at connect@veracyl.com within 48 hours of delivery, with your order number and photographs or other evidence.
3.2. Where we confirm a qualifying claim, we will, at our discretion and subject to law, provide a replacement or a full or partial refund of the affected Product(s), and cover reasonable return shipping where a return is required and safe.
3.3. Claims made outside the 48-hour window or without adequate evidence may not qualify, except where the law provides otherwise.

4. REFUND METHOD AND TIMELINES

4.1. Approved refunds are issued to the original payment method, unless the law or the payment provider requires otherwise.
4.2. We initiate approved refunds within 5 to 7 business days of approval, and for verification-failure cancellations within 5 to 7 business days of cancellation. The time for funds to appear in your account depends on your payment provider and bank.
4.3. Refunds are made in Indian Rupees (INR), in the original transaction currency. We are not responsible for exchange-rate differences or third-party provider fees.

5. CHARGEBACKS

5.1. If you believe you were charged in error, contact connect@veracyl.com before initiating any chargeback so we can resolve it under this policy.
5.2. Unwarranted chargebacks, meaning payment disputes raised without valid grounds or without first using our cancellation and refund process, are a breach of the sale agreement. We will contest them and submit full order documentation to the processing bank, including order records, your checkout attestation, Verification records, communications, and delivery confirmation.

6. HOW TO REQUEST A CANCELLATION OR REFUND

6.1. Email connect@veracyl.com with your order number, the reason, and any supporting evidence.
6.2. We will acknowledge and respond within 5 to 7 business days.

7. CONTACT

connect@veracyl.com | +91 6362570259.